Privacy Policy

---

At Nellie Botanicals, we are committed to providing high-quality handmade body care products. If you are not satisfied with your purchase, please review our return and refund policy below:

Eligibility for Returns

Items may be returned within 30 days of purchase.

To qualify for a return, items must meet the following criteria:

Unopened and in their original packaging.

The product must be damaged or defective.

How to Initiate a Return

1. Contact us through the Contact Us link on our website to initiate the return process. Please provide the following details:

Your order number.

A description of the issue.

Supporting photos, if applicable (for damaged items).

2. Once we review your request, we will provide instructions on how to proceed.

Return Shipping

Customers are responsible for covering the cost of return shipping.

Ensure the product is securely packaged to avoid additional damage during transit.

Refund Process

Once the returned item is received, we will inspect it to ensure it meets the return eligibility criteria:

The product must be unopened, undamaged, and in its original packaging.

If approved, the refund will be issued to your original payment method. Please allow up to 7 business days for the refund to process after approval.

Non-Refundable Items

Products that are opened or used.

Items that do not meet the eligibility requirements outlined above.

If you have any questions or concerns about our return and refund policy, feel free to reach out through our Contact Us page. Thank you for choosing Nellie Botanicals!